Terms and Conditions

General

My Rental Dream is part of Ibimimosa S.L.

These general conditions apply to all Rental agreements for clients travelling to, or already on Ibiza for vacation - staying at a property rented or contracted with / though My Rental Dream registered in Spain with Spanish VAT number B57748188.

IBIMIMOSA S.L. or IBIMIMOSA PROPERTIES can perform for you reservations with regard to accommodation, transport and other activities. We believe in providing you with a satisfying vacation and will do our best, to make sure that you have an unforgettable vacation. Should you have any complaints, we would like to be informed in writing by email at info@ibimimosa.com  so we can do our best to resolve any inconvenience you may have had.

Rental conditions / Booking Terms and Conditions:

1. Definitions:
1. Accommodation: accommodation described in the booking form.
2. Accommodation provider: the party who actually provides the booked accommodation and further arranges services locally, such as key-holding, cleaning, maintenance, etc., and receives payments payable locally by the tenant under the agreed booking.
3. Booking agent: the landlord himself, any intermediary or other independent organization that handles the administrative processing involved in the booking for the landlord and takes payment.
4. Tenant: the person named on the booking form who makes the booking.
5. Rent: the total rent as mentioned in the booking form.
6. Booking: the booking of a holiday accommodation, as described in the booking form.
7. Booking form: the contract between tenant and landlord.
8. Landlord: the person (owner) or company mentioned in the booking form that issues the booking and acts as the representative of the owner.

2. Scope:
These Booking Terms and Conditions apply to all booking agreements between landlord and tenant.

3. Establishment of booking agreement:
An agreement will be established subject to these Booking Terms and Conditions as soon as the tenant makes a booking via the Internet, in writing, by telephone, by e-mail or personally with the landlord or at any other booking agent.

4. Changes:
Changes to the booking agreement and deviations from these general booking conditions will be valid only if agreed in writing between the landlord or booking agent and the tenant. Insofar as changes result in higher or lower costs, the resulting change to the rent must be agreed by parties in writing.

5. Payment:
Bookings can be made via the Internet, in writing by e-mail. The down payment or screen shot of the bank transfer as mentioned in your booking confirmation email from Ibimimosa or on the booking form, must be received by the booking agent within 3 working days if sent from an EU country and 4 working days from all other countries after the reservation has been made. Not paying on time, may result in cancellation of the booking. The remaining balance must be in the booking agent’s possession not later than the date mentioned on the reservation form or the reservation email which has the arrival date to check-in.  If these payment terms are not observed, the booking agent is entitled to cancel the booking without having to refund the payments that have already been made.

If bookings are made within four (4) weeks before the rental period, the rent and any deposit, must be paid entirely ( 100% ) at time of booking.

6. Rates - Prices:
Rates - Prices are stated per accommodation per month per week or per day. The landlord reserves the right to amend the booking price if occasioned by changes to owed levies, exchange rates and taxes. Increases in these costs will be charged to the tenant as a net amount without surcharges. We do not accept responsibility for typographical errors in the price list or web publications. If the increase occurs within one month of receipt of the booking form, the tenant will have the right to dissolve the agreement. Amounts already paid, will be refunded to the tenant in such cases.

7. Dissolution:
The agreement will be dissolved (i.e. The booking will be cancelled) if the tenant fails to satisfy the provisions of clause 5. The deposit will be forfeited to defray incurred costs and damage, including but not confined to loss of profits.

8. Cancellation:
The tenant may cancel the rental agreement in writing up to 60 days before the arrival/check in date. Deposits will be refunded at 50% of the total deposit of the booking, if the booking is cancelled by the tenant at least 60 days before the start date of the rental date.

If the tenant cancels less than 60 days before the arrival/check in date the booking agent will retain the depòsit – all received payments for this booking.

9. Insurances:
The rent excludes insurances unless it is explicitly stated that the rent includes insurances and the type of insurance is named. It is recommended that you take out – purchase travel and cancellation insurance.

10. Liability of landlord:
Under no circumstances whatsoever will the accommodation provider, booking agent or landlord be responsible for any loss or loss of value and/or damage to property of the tenant and his co-occupants caused by incorrect use of the rented property. If the tenant incurs damage due to deficiencies in the rented property, any liability on the part of landlord will be limited to the amount of the rent. Damage resulting from non-fulfilment by the landlord will be subject to the compensation provided for by law. Landlord will not be liable for any other damage.

11. Liability of tenant:
A tenant who books accommodation for or jointly on behalf of other occupants will be jointly and severally liable for the total rent and for damage caused by acts by him and all others present with him in the rented accommodation. A booking – reservation will be valid for the number of persons and the names and passport numbers of the persons stated on the booking form – listed on the particular booking reservation, booking email confirming your reservation, or the property Hold Harmless form that is completed and signed by the Customer who makes the reservation.

The property may not be occupied by more persons or other persons than stated on the booking form ( email, Hold Harmless or booking email ). Occupancy by a larger number or different persons than the list of guests made at reservation time, may result in dissolution of the booking agreement, added charges decided by Ibimimosa, dismissal from the property and loss of the deposit. Payments already made, will not be refunded in such circumstances and the tenant will owe the entire rent. If the tenant intends to allow more than the permitted number of persons to stay in the rented accommodation, the tenant must, prior to the rental period, submit a written request to this effect to the booking agent. The accommodation provider has the right to refuse such a request or to require an additional surcharge. It is prohibited to have other than the guest names with passport numbers submitted to Ibimimosa, stay and sleep at the property during your booking – reservation period. The tenant must treat the accommodation according to generally accepted standards.

12. Breakage deposit:
You should note that accommodation providers may require a deposit, depending on the accommodation and the destination. The deposit is payable at the time of booking or on the day of arrival, depending on your booking agent and/or accommodation. In order to be able to check the accommodation properly after it has been vacated, the deposit will be returned not later than seven working days after the end of the rental.

In the event of damage and/or loss of the rented property, and/or circumstances for which the tenant is to blame, the total incurred damage will be deducted from the deposit. In all instances where the costs of damage and/or loss of the rented property or the damage suffered by the owner and/or accommodation provider exceed the paid deposit the tenant must immediately pay the excess to the accommodation provider. All instances of breakage, loss and/or damages must be reported immediately to the accommodation provider and paid for.

13. Duration of stay, arrival / check-in and departure / check-out:
The customary arrival and departure days may vary according to location. Outside the high season it is generally possible to choose any day of the week as the arrival or departure day. A slightly higher daily rate will generally be payable for rentals of less than a week. For more information you should contact your booking agent or make a calculation yourself on the website.

The rented property at your holiday destination will generally be available for occupancy between 15:00 hrs. and 17:00 hrs. You should inform the key holder if you expect to arrive after 17:00 hrs. In the event that you arrive later than the time reported in advance to the key holder, the accommodation provider is authorized to charge you for any extra costs incurred for handing over the keys. On the day of departure you must vacate the accommodation before 10:00 hrs. Failure to do so gives the accommodation provider and landlord the right to charge you for damages. You may lose your security deposit as a result. The key(s) and any other key or beeper for an electric gate ( if applicable ) must be returned to your contact at check-out, no later than 10:00  hrs. in the morning, unless it has been agreed otherwise between Ibimimosa and the client.

For Customer arrivals between 20:00 and 23:00 hrs and 06:00 – 08:00 am, there is an additional charge of €50 euros for late check-ins and for arrivals between 23:00 – 06:00 am, the rate is €75 euros.
Upon departure the tenant is expected to leave the accommodation in decent condition as upon arrival – that is: generally clean. The items in and around the accommodation should be put back in their original location (as upon arrival). Crockery should be washed and stored in the appropriate place. The accommodation provider is authorized to carry out a final check. If the accommodation provider finds that a number of items have not been returned to their location or if the accommodation has not been left in generally clean condition he is authorised to charge the tenant for extra costs/deduct these from the retained deposit.
Please follow these conditions, so that we can maintain a properly organized functioning system. Should you not be checked-out by 10:00 am and you do not follow our Ibimimosa policies, we would then deduct an initial € 200 from your deposit, in addition to the costs of a late cleaning and the possible costs incurred for a late check-in for the next guests that arrive to check-in.

14. Documents:
Before or upon booking your booking agent can provide you with the general information you need about the rented property and local area.

15. Changes and cancellations:
The tenant has the right to alter or cancel the agreed services in any material respect on account of compelling circumstances. Compelling circumstances mean circumstances of such a nature that the accommodation provider cannot reasonably be held to further fulfilment of the agreement. The accommodation provider may cancel the booking in the event of force major, war, strikes and natural disasters. In such circumstances the booking agent will be under obligation to refund any amounts already paid. The accommodation provider reserves the right to replace the rented property by an equivalent property.

16. Complaints:
If you notice a mistake of deficiency at your holiday accommodation, you should report it to the accommodation provider or to the local agent/booking agent. This may avoid further inconvenience. If you have serious complaints at the holiday accommodation, you should immediately inform the accommodation provider. This will give the accommodation provider the opportunity to resolve the complaint sooner. If your complaint was not satisfactorily resolved at the holiday destination, you must inform the booking agent in writing of your complaint, providing details, within two weeks of leaving the accommodation, in the absence of which the complaint will no longer be admissible. You will forfeit all rights to a refund or partial refund, if you obtain other accommodation or leave the rented property prematurely without first consulting the booking agent.

17. Car rental:
Almost all of our accommodations are located in rural areas. To reach these locations on Ibiza, a rental vehicle is your best choice, unless the location is in an urban area and public transportation is available. Public transport is usually not very present, and if it is present, it often runs infrequently. Taxis are limited in high season in the summer, especially when it comes to the countryside and it is often complicated to try to explain to a taxi driver the location or address of your rental villa.

We recommend that you rent a car in advance at companies with local offices in order to prevent unpleasant surprises. We have our own car rental partner www.autosmari.com and they have often the lowest price and you will get an additional 5% discount on your total bill, when booking using our Ibimimosa name, this discount may also be used by “not yet“ Ibimimosa customers who are reading this; if you're interested in a rental vehicle, please contact us or visit the rental page. If you have rented a car with us, you must be in possession of a valid credit card. This is required for the deposit.

You will need to sign a document when picking up the vehicle – the car lease of the rental company and decide on insurance ( full coverage or 3rd part liability only ), please read the car lease for further details on the auto web. A valid driving license is required and an international driver's license is always recommended.

When you choose a vehicle in a certain class reservation, this does not guarantee a particular type, unless otherwise agreed with the rental car company. We are not liable for damages from any cause whatsoever relating to the rental of your car. The car rental agreement is between you and the car rental company. We are an agent and if needed, can help you if you request our help.

18. Mobile Phones:
In your rental property (villa/house apartment, etc) there is no telephone. We recommend that you use a mobile phone and have one with you, so you can contact Ibimimosa, if there is anything you may need.

19. Waste Disposal (Rubbish!):
At nearly all rural properties, there is no collection service for the rubbish. It is the tenant’s responsibility to daily take the rubbish for disposal. You can find the containers on all major roads and intersections. Please note that the accommodations are located in scenic areas and that, if you leave waste leaves behind, it very quickly starts smelling awfully due to the higher temperatures, it attracts ants, rats, etc. On the day of your departure / check-out, please be sure you do not leave any of the accumulated garbage behind on the property, otherwise you will be charged € 75, for the extra removal by Ibimimosa.

20. Cleaning:
On the day of your departure – check-out, please leave your property in the same condition as you received it. You can see on the website and in the price list whether cleaning of the property is included. If cleaning is not included, the costs will be stated. The cleaning costs will be specified together with the rental price on the booking form. These costs are payable to the key holder on the day of arrival.
The kitchen and barbecue, with all the equipment must be clean and left in the spot where they belong and were you found them when you arrived. You do not need to vacuum, remove the dust or scrub, because the final cleaning is included in the price. However, it is expected that everything is neatly put back in place, as you found it upon your arrival. If this is not the case, Ibimimosa can and will charge you an additional fee of at least € 100, - or more, this will depend on how the property is left behind and the estimated extra hours needed in addition to the regular cleaning, to clean and prepare the property.
Bed linen and towels are usually included in the rental price. In order to verify that this is the case, you should view the property details on the web. In some cases you may be required after each week of your stay to exchange the bed linen and towels.

21. Keys:
In the event you lose or misplace the property key(s), Ibimimosa will deduct € 75, - of the deposit to replace the lost keys. If locks would have to be replaced, then an additional fee will be billed, the amount will depend on the lock(s), that need to be replaced.
 
22. Furniture and other belongings:
It is forbidden to remove the furniture or make other interior changes to your own taste to the property. The tenant will accept the property in the condition that it is received on arrival – check-in and as described in our web description and photos. The furniture and other goods may only be used for the purpose for which they are intended.

If at the end of the rental period, the furniture or goods are no longer available or in another condition than normal use “ wear and tear “, it will need to be replaced or paid for by the tenant with the approval of the owner. This condition also applies to the upholstery, wallpaper and the building in general.

In case of damage, the value of the goods broken or cracked, the cleaning of stained carpets, blankets, mattresses, bedding etc, is paid by the tenant. The tenants will only use the furniture and other goods used in the rooms in which they are placed. It is strictly forbidden to move the furniture that is inside outside or away from the rented premises.

23. Clogging:
The tenant will not insert, drop, etc any items in washbasins, baths, bidets, showers, toilets, drains, etc. with the possibility that the pipes drains could get clogged. If this is the case it will be the tenant who is responsible for the costs caused for remedying these blockages.

24. Extra facilities:
In many cases you can request an extra bed, child's bed, high chair, playpen and similar, provided that you state such needs at the time of booking and we will do our best to accomodate your request.

25. Pets:
Most property owners do not allow pets. You may keep a pet in or around the villa only with the explicit permission of the accommodation provider stated on the booking confirmation. The accommodation provider may require extra mandatory final cleaning costs.

26. Construction work:
The rental accommodations are usually private properties that belong to individual owners and are typically located in large residential districts. The accommodations are usually not located in holiday parks, so construction work may occasionally occur nearby. This work may be carried out by home owners or contractors and / or public institutions, with whom we have no relationship whatsoever and over whom we cannot exert any control. Neither the accommodation provider, nor the booking agent, nor landlord can be held liable for inconvenience caused by any construction work not commissioned by the accommodation provider.

27. Satellite tv and cable tv:
Where descriptions refer to satellite tv or cable tv, it does not automatically mean that reception includes all stations. The mostly foreign owners have decoders that are not always suitable for receiving all international programs.

28. Water, electricity and Internet:
Interruptions to water, electricity supplies and internet connection are not uncommon in some countries. For various reasons Local and / or regional authorities and / or companies may, for various reasons and / or failure to decide temporary closure and / or reduce distribution. Neither your accommodation provider nor our organisation can be held liable for any inconvenience or damage incurred through such circumstances.

29. Power consumption:
A mandatory surcharge may sometimes be payable in certain seasons for properties with heating and/or air conditioning. For more detailed information and the amounts payable, you should view the property details stated on the web, or contact your booking agent.

30. Celebrations/parties/noise:
The Ibiza current regulations prohibit the production, execution or private party organization in or on private properties such as villas, houses or Apartments. If parties, loud music, festivals, etc are held without written permission from the owners or written permission from Ibimimosa ( after receiving written approval from the local authorities, town hall ), all complaints, fines, payments and evacuation of the property that may result, on behalf of the tenant, for this, Ibimimosa will not liable. This also applies to any other forms of noise that are disturbing to the neighbors of the rented property.

31. Jurisdiction and law:
Notwithstanding the legal rules governing the jurisdiction of the civil courts, any dispute arising between supplier and principal or client will be resolved by a court of law with jurisdiction in the country and region where the landlord is established. For one month after the landlord has invoked this provision in writing, the tenant will have the right to opt for resolution of the dispute by a civil court with jurisdiction at law or under international treaty. The landlord will consider the address  stated by the tenant to be correct until further notice. Every agreement between landlord and tenant will be subject to the laws of the country and region where the accommodation is established.

Thank you and Kind Regards,
My Rental Dream